Business-grade Australian VoIP — built for reliability

Cloud PBX & SIP Trunking that just works.

Keep your numbers, improve call quality, add teams/IVR/queues, and run your phone system across offices and mobiles. Simple onboarding. Human support.

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Geo-redundant hosting

Australian support team

Business + residential options

BYO device or buy from the shop

Migrate in

Keep your number

Port-in help + cutover plan

Cloud PBX

IVR, queues, recordings

Teams + multi-site ready

SIP Trunks

Stable call termination

Failover forwarding

Mobile app

Call over Wi‑Fi/4G/5G

One-click provisioning

1800 APHONE • (03) 9999‑8289

Solutions

Pick what you need now, and scale later — the platform supports both simple and complex setups.

Need help choosing? Ask us

Cloud PBX for business

IVR, ring groups, queues, voicemail-to-email, call recording, and remote extensions for teams anywhere.

SIP Trunking

Connect your on‑prem PBX or hosted PBX with reliable SIP trunks and flexible routing options.

Mobile VoIP

Make and take business calls from your smartphone — over Wi‑Fi or mobile data — with simple provisioning.

SMS Gateway

Send notifications, reminders, and bulk messages with web sending plus HTTP/HTTPS API access.

Numbering (DIDs)

Australian and international numbers mapped to PBX, SIP trunks, or forwarding — with failover options.

Professional voice prompts

Upgrade your IVR / greetings with professionally recorded Australian voice prompts and on-hold messaging.

Pricing

Clear starting points. We can tailor plans for multi-site, call centre, or complex routing.

Need a migration plan or multi-site setup?

We’ll map your numbers, call flows, and cutover timing — then help you onboard phones and users without disruption.

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Devices

Bring your own phones or pick supported gear from our online shop.

Open the shop ↗

Desk phones

Business SIP phones from popular vendors — ideal for reception and staff desks.

Wireless & DECT

Roam the office/warehouse with solid coverage, without sacrificing call quality.

ATAs & adapters

Keep existing handsets or fax lines with simple adapters where needed.

Support that answers

Fast ticket-based support, setup guides, and an easy path from “it’s broken” to “it’s fixed”.

Existing customer? Create a ticket

Setup guides

Step-by-step for devices, apps, and account configuration.

Status page

Service availability, incident history, and current notices.

Remote hands

Extra support for complicated networks, PBX integrations, and tricky migrations.

FAQ

Quick answers to the stuff people ask before switching their phones over.

Can we keep our existing phone numbers?

Yes. In most cases we can port your numbers across, plan the cutover, and test routing so downtime is minimal.

What internet speed do we need?

VoIP is light on bandwidth — stability and latency matter more than raw speed. We can advise on network setup and QoS.

Can we run VoIP across multiple sites?

Yep. Cloud PBX is designed for multi-site, remote staff, and mixed office/home working.

Do you support call recordings and IVR?

Business plans can include call recording, IVR menus, voicemail-to-email, ring groups, and more depending on your needs.

Can staff use mobiles as extensions?

Yes — your team can take calls on smartphones over Wi‑Fi/4G/5G and still present the business caller ID.

Do you sell phones and accessories?

Yes. The online shop has desk phones, wireless/DECT gear, ATAs and specials. Use BYO gear too.

Contact

Tell us what you’re trying to achieve — we’ll recommend the cleanest setup and give you a firm next step.

Support responds fast via email or form

Send a message

This demo page uses a local form handler. Wire it up to your ticketing system.

Direct

If it’s urgent, call. If it’s detailed, email — tickets get tracked properly.

Phone 1800 APHONE • (03) 9999‑8289

Email support@australianphone.com.au

Hours Mon–Fri 8am–8pm AEST • Sat 9am–5pm

Buy devices in the shop ↗